Member Contact Service

Membership is the heartbeat of your association. We all know the importance of membership growth and retention, but often we don't have the time or resources to contact our members or those who should join. 

AES has the solution for you.

Want to grow your membership base?

Our Member Contact Service team can call and engage with your members, to help secure and grow your membership base.

The skilled team at AES can also chase up those members who have not renewed, contact past members and cold call prospects.

Need to boost attendee numbers at your next event?

By designing and implementing a campaign, our Member Contact Service team can reach out and contact your members, and others who should attend your event.

Struggling to get sponsors? 

Leave it in the capable hands of the Member Contact Service team.

Case Study

"A well known Industry Association had scheduled their annual conference in November 2018 and six weeks before the event, they were concerned the projected number of attendees had not registered. The Member Contact Service team implemented a member contact campaign and called all the members about the event, while at the same time asked about the value of their membership. This was the first time their members had been called and the results were fantastic. Firstly, it raised the importance of the conference and increased the attendee numbers, and the Member Contact Service team were able to identify a number of member issues which were presented in a report to the Board."
"'The AES member contact service was a really helpful way of following up with our lapsed members. In addition to a number of members renewing, AES were able to update contact details and gather valuable feedback. Along the way they maintained a detailed record of the follow up and the outcomes. The whole process worked very smoothly and we were clearly informed along the way.”

Genevieve Newton, CEO, Victorian Music Teachers’ Association


Our other Membership Growth Services include 


  • Development of member marketing plan
  • Implement social media platforms
  • Review of membership fees 
  • Development of member benefits 
  • Code of Practice for industry and professional members 
  • Investigation service to identify breach of member rules or Code of Practice
  • Marketing services to attract new, and retain existing, members
  • Review existing membership structure.


Need More Information?

  • Phone us on 03 8393 9382 and ask for Mersine Dandas, Membership & Events Manager AES to discuss your next campaign. 

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