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Secretariat Services


Let us support you. 

  • No more worries about paying salary, super, work cover, leave entitlements or other employee expenses.  And if they are away or sick - what happens then
  • No longer have to  worry about exhausted volunteers who do not have the time or energy to run your Association or NFP ? 

When you choose us as your secretariat provider, our team not only represents your organisation but also brings years of association management expertise to support and ensure your organisation’s success. Check out below just some of the services we provide as part of our secretariat services. 

Are you interested but not sure what you want or what we can deliver ? 
Contact us through through the contact us or phone 03 8393 9382 during business hours and we will send you our comprehensive menu of services which we ask you to complete to the best of your ability and we can discuss your needs,  

 We Answer the Phone using  your Associations name!

If you want your members to stay engaged and loyal, they need to be able to reach you. A one-way communication channel is not only frustrating but also alienating.

We address all phone enquiries during business hours and we answer with the name of your association.  this ensures your members have a real Australian person to talk deal with any concerns or enquiries. .  

More Than Secretariat Support — A Trusted Team Behind You 

When you entrust your secretariat management to us, you gain more than a service — you gain a dedicated partner. A key contact from our experienced team will serve as your main interface with the board and members, ensuring responsive and professional communication.

Behind that key contact is the real strength — a team of seasoned association professionals and consultants with deep expertise in the not-for-profit and association sector. Backed by years of experience, our team is committed to delivering high-quality support that helps your organisation meet the evolving needs of its members and the community it serves.


Enhanced Communication with your Members 

Our team is highly skilled in managing all aspects of digital communication with members. We are proficient in platforms like Mailchimp and other leading technologies, and we stay up to date with the latest trends in social media, digital publishing, and print. Whether it's crafting engaging e-newsletters, managing social channels, or producing high-quality publications, we ensure your message is delivered effectively and professionally.

Website and Database Management 

The engine room of any successful association is its website and CRM — they must operate seamlessly to keep members connected, engaged, and informed. At Association Executive Services, we are well-versed in working across a wide range of platforms and technologies. However, if your current systems are not meeting your association’s evolving needs, we can guide you through the transition to a purpose-built platform trusted by AES clients — one designed specifically to support the unique demands of membership-based organisations.

Your Conferences and Events — Seamlessly Delivered

With years of experience delivering events across Australia and internationally, our team ensures every detail is professionally managed from start to finish. Whether it’s awards nights, workshops, annual conferences, or member-focused forums, we handle the planning, design, coordination, and on-the-day delivery with precision. You can rely on us to create meaningful experiences that reflect your association’s brand, engage your members, and run smoothly — every time.

No Financial Worries 

AES offers a comprehensive approach to managing association finances, we know XERO very well and provide bookkeeping support and provide access to external BAS agents if required, 

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Discover the AES Difference

How we help membership based, not-for-profit associations now and into the future.