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Are you a senior leader who can turn strategy into operational reality and lift how an organisation delivers value to its members?
We’re seeking an Executive Manager – Member Experience to shape and lead our end-to-end member experience approach across the Association. Reporting to the CEO, this is a pivotal executive role combining strategic leadership, business analytics, operational improvement and service culture across Membership, Events & Sponsorship, Core Service and Regional teams.
You will ensure every interaction across the member journey reflects our purpose and values, while driving continuous improvement through insights, data, systems and consistent service delivery.
The Opportunity
This role sits at the centre of operational performance and member value. You will:
About You
You are a commercially astute and analytically strong leader who understands how to convert strategy into operational models and successful implementation. You bring:
Why this role matters
This role directly shapes how members experience the Association every day. Your work will ensure our systems, people and processes are aligned to deliver consistent, valuable and meaningful engagement across the state.
Why Master Builders
It’s our brand - established in 1882 and with more than 10,000 members, we represent some of Australia’s largest and most successful builders. Our 9 offices are home to over 130 staff across the State, who seek to influence positive change and provide support to our members across a variety of disciplines including workplace health and safety, technical, contract management and industrial relations.
In return we aim to be ‘more than just a 'job’. Providing that balance between work and life, you can look forward to enjoying:
If you’re motivated by lifting organisational capability, strengthening service culture and turning insight into action — we’d love to hear from you.
Applications close Wednesday 27th May 2025.
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