Membership Manager - Occupational Therapy Australia

Membership Manager
Occupational Therapy Association - NFP
Permanent, full time
$130-135k plus super plus benefits
Fitzroy, Melbourne, 3065
 
About the Company
Revise has partnered with Occupational Therapy Australia (OTA), the national professional association representing occupational therapists across the country. OTA advocates for the profession, promotes best practice, and provides opportunities for learning, collaboration and growth, helping members deliver better outcomes for the community.
  
OTA’s Vision & Values
Vision: Empowering OTs and their communities
Purpose: Protecting and progressing occupational therapy in Australia
Pillars: Progress, Pride, Empowerment & Connection
  
About the Role
The Membership Manager leads OTA’s membership operations and strategy, with accountability for membership growth, retention, engagement and service delivery. Reporting to the Chief Operating Officer and managing a team of five, this role plays a key part in shaping OTA’s membership model and member experience.
  
You will lead day-to-day membership operations while driving continuous improvement through data, systems, CRM optimisation and process improvement. This role has strategic influence and hands-on leadership responsibility.
  
About the Person
This role is suited to an experienced Membership Manager, or a Senior Membership Officer / Senior Membership Specialist seeking progression into a leadership role.
  
You will have proven experience in membership roles within an association or peak body and bring a member-centric approach to service delivery and decision-making. You understand membership operations, renewals and engagement, and are confident working with data, systems and internal stakeholders.
  
You are capable of leading people, improving processes and supporting change while maintaining a strong focus on member experience.
  
Duties

• Lead and implement OTA’s Membership Growth Strategy
• Manage membership acquisition, retention and engagement initiatives
• Oversee member services operations including enquiries, renewals and processing
• Drive CRM optimisation, data integrity and digital-first processes
• Analyse membership data and report on performance, trends and insights
• Manage membership budgets, forecasting and reporting
• Lead, coach and develop the membership team
• Build effective relationships across the organisation and with key stakeholders

Skills / Experience

• Extensive experience within a senior membership role within an association, peak body or member-based organisation
• Strong background in membership operations, retention and engagement
• People leadership experience or demonstrated readiness to step into a leadership role
• Experience using CRM systems and membership databases
• Data-driven approach with reporting and analytical capability
• Strong communication and stakeholder engagement skills
• Financial awareness, including budget management or reporting exposure

Benefits of working at OTA

• Hybrid working model (2–3 days WFH, flexible hours)
• Wellbeing program and Employee Assistance Program
• Birthday leave – enjoy your special day off
• Half-day health check leave each year
• “Work from Anywhere” policy – up to 4 weeks interstate or overseas
• Purpose-driven, collaborative culture with supportive colleagues

Apply now and play a key role in shaping the future of occupational therapy through strong member leadership.
  
Revise Recruitment and OTA embrace diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people from culturally diverse backgrounds.

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