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Membership Manager
Occupational Therapy Association - NFP
Permanent, full time
$130-135k plus super plus benefits
Fitzroy, Melbourne, 3065
About the Company
Revise has partnered with Occupational Therapy Australia (OTA), the national professional association representing occupational therapists
across the country. OTA advocates for the profession, promotes best practice, and provides opportunities for learning, collaboration and
growth, helping members deliver better outcomes for the community.
OTA’s Vision & Values
Vision: Empowering OTs and their communities
Purpose: Protecting and progressing occupational therapy in Australia
Pillars: Progress, Pride, Empowerment & Connection
About the Role
The Membership Manager leads OTA’s membership operations and strategy, with accountability for membership growth, retention, engagement and
service delivery. Reporting to the Chief Operating Officer and managing a team of five, this role plays a key part in shaping OTA’s
membership model and member experience.
You will lead day-to-day membership operations while driving continuous improvement through data, systems, CRM optimisation and process
improvement. This role has strategic influence and hands-on leadership responsibility.
About the Person
This role is suited to an experienced Membership Manager, or a Senior Membership Officer / Senior Membership Specialist seeking progression
into a leadership role.
You will have proven experience in membership roles within an association or peak body and bring a member-centric approach to service
delivery and decision-making. You understand membership operations, renewals and engagement, and are confident working with data, systems
and internal stakeholders.
You are capable of leading people, improving processes and supporting change while maintaining a strong focus on member experience.
Duties
Skills / Experience
Benefits of working at OTA
Apply now and play a key role in shaping
the future of occupational therapy through strong member leadership.
Revise Recruitment and OTA embrace diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and
people from culturally diverse backgrounds.
The association sector is in the middle of a leadership handover.
Across Australia and New Zealand, CEOs and Executive Directors are moving on. Some are retiring. Some have gone to larger organisations.
Some have left because the relationship with their Board ran out of puff. The reasons vary, but the movement is noticeable, and Boards are
appointing replacements.
The encouraging part is the calibre of the people coming in. Many are genuinely well suited to the job — capable executives with strong
records behind them. A good number are stepping into an association CEO role for the first time.
Most associations can provide a long list of membership benefits. They may include professional development, advocacy, networking, industry information, events, resources, accreditation, discounts and access to specialist advice. However, a list of benefits does not necessarily explain why someone makes the decision to join.
While every Board is different, the same governance issues appear time and again. One of the most common is allowing one person’s behaviour
to dominate the Board table.
Almost every Board has experienced it at some point. One director who seems to consume more time and energy than everyone else combined.
How we help membership based, not-for-profit associations now and into the future.
