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Membership Manager
Occupational Therapy Association - NFP
Permanent, full time
$130-135k plus super plus benefits
Fitzroy, Melbourne, 3065
About the Company
Revise has partnered with Occupational Therapy Australia (OTA), the national professional association representing occupational therapists
across the country. OTA advocates for the profession, promotes best practice, and provides opportunities for learning, collaboration and
growth, helping members deliver better outcomes for the community.
OTA’s Vision & Values
Vision: Empowering OTs and their communities
Purpose: Protecting and progressing occupational therapy in Australia
Pillars: Progress, Pride, Empowerment & Connection
About the Role
The Membership Manager leads OTA’s membership operations and strategy, with accountability for membership growth, retention, engagement and
service delivery. Reporting to the Chief Operating Officer and managing a team of five, this role plays a key part in shaping OTA’s
membership model and member experience.
You will lead day-to-day membership operations while driving continuous improvement through data, systems, CRM optimisation and process
improvement. This role has strategic influence and hands-on leadership responsibility.
About the Person
This role is suited to an experienced Membership Manager, or a Senior Membership Officer / Senior Membership Specialist seeking progression
into a leadership role.
You will have proven experience in membership roles within an association or peak body and bring a member-centric approach to service
delivery and decision-making. You understand membership operations, renewals and engagement, and are confident working with data, systems
and internal stakeholders.
You are capable of leading people, improving processes and supporting change while maintaining a strong focus on member experience.
Duties
Skills / Experience
Benefits of working at OTA
Apply now and play a key role in shaping
the future of occupational therapy through strong member leadership.
Revise Recruitment and OTA embrace diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and
people from culturally diverse backgrounds.
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Risk management is one of those areas that every association and not-for-profit Board knows is important - but it can sometimes become
little more than a risk register reviewed once or twice a year.
Insurance can be treated in much the same way.
The organisation receives its annual insurance renewal, the premium is approved, the policy is renewed and everyone assumes the organisation
is covered.
A practical look at volunteer governance, operational decision-making and what the events industry needs to understand about associations.
Nick Koerbin has spent many years working with professional and industry associations, and he has developed a simple habit: whenever he
meets a professional, he often asks whether they belong to their association — and whether they believe the membership is worth it.
A recent conversation with a young allied health professional raised some important questions about membership value, relevance and the
expectations of the next generation.
In this article, Nick shares that conversation and challenges association leaders to consider a simple but confronting question:
Would the next generation of professionals in your sector believe your association is worth joining?
How we help membership based, not-for-profit associations now and into the future.
