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AES
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AES
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Us
Contact
Us
Membership Services Agent, Administrative Services
12 Month Temporary Full-Time, Based in Waterloo
Base salary starting from $68, 452 per annum + super
Benefits:
About the Association:
The New South Wales Nurses and Midwives’ Association (NSWNMA) is the registered union for all nurses and midwives in NSW. The Association represents the industrial interests of nurses and midwives employed in NSW in the public, private, aged care and primary healthcare sectors. Our role is to protect the interests of nurses, midwives and the nursing and midwifery professions.
At the Association, we are strongly committed to fostering a respectful and safe workplace culture that thrives on our values of collectivism, advocacy, innovation, integrity and courage.
About the Role:
We’re seeking a Membership Services Agent to deliver high-quality, frontline customer service to our members and prospective members. Based in a contact-centre environment, this role is ideal for someone who enjoys helping people, thrives in a fast-paced setting and takes pride in accuracy and professionalism.
Key Responsibilities
In this role you will:
About You:
To be successful in this role you will bring:
Why join us:
If you’re passionate about service, motivated by purpose and enjoy working with people, we’d love to hear from you.
How to apply for this position:
To apply for the position:
Click “Apply” if you are not already on our Careers page.
Your application should include:
To access the position description:
On our Careers page, within the specific vacancy listing, click “Document” located above the “Apply” button under the vacancy name.
Questions? Email our Employee Engagement Team at employeeengagement@nswnma.asn.au
Applications close Tuesday 21st April, 2026.
NSWNMA is an Equal Opportunity Employer and fosters a diverse workplace, we welcome diverse applications and encourage Aboriginal Torres Strait Islander Peoples to apply.
The association sector is in the middle of a leadership handover.
Across Australia and New Zealand, CEOs and Executive Directors are moving on. Some are retiring. Some have gone to larger organisations.
Some have left because the relationship with their Board ran out of puff. The reasons vary, but the movement is noticeable, and Boards are
appointing replacements.
The encouraging part is the calibre of the people coming in. Many are genuinely well suited to the job — capable executives with strong
records behind them. A good number are stepping into an association CEO role for the first time.
Most associations can provide a long list of membership benefits. They may include professional development, advocacy, networking, industry information, events, resources, accreditation, discounts and access to specialist advice. However, a list of benefits does not necessarily explain why someone makes the decision to join.
While every Board is different, the same governance issues appear time and again. One of the most common is allowing one person’s behaviour
to dominate the Board table.
Almost every Board has experienced it at some point. One director who seems to consume more time and energy than everyone else combined.
How we help membership based, not-for-profit associations now and into the future.
