Management Systems

IMPORTANCE OF MANAGEMENT SYSTEMS

Management systems are crucial for associations of all sizes.
They rely on the knowledge of individuals delivering services, which adds value for members.
Accumulated knowledge enables efficient service delivery, enhancing membership benefits.
However, reliance on key staff or volunteers without documented knowledge poses significant risks.

POTENTIAL RISKS

Illness or departure of key staff or volunteers without documented knowledge poses risks.
Verbal handovers may not suffice to maintain service quality.
Undocumented practices can lead to poor member services.

SOME KEY PROCEDURES TO DOCUMENT

Process for onboarding new members
Process for managing and updating the website
Process for running events
Process for managing finances
Process for onboarding new Board members

HOW TO DEVELOP A QUALITY MANAGEMENT SYSTEM

Identify the essential services provided to members by the association
Ensure documentation of how services are delivered to members
Regularly update documented processes to reflect current practices
Store processes in electronic format for accessibility and ease of updates
Determine who within the association needs training in these documented procedures

TEMPLATES

OTHER RESOURCES

Self-governance checklist for not-for-profit organisations

AES Association Executives Tool Kit

The AES Association Executives Tool Kit has been developed for use by leaders of not-for-profit associations within Australia. It covers all aspects of managing an association and is designed to be used by Boards, committees and staff as a resource to assist them in the growth and development of their association. It includes detailed information on the various aspects of strategic planning, including how to develop a mission statement, vision, goals, objectives and more.

Published July 24, 2024

What are the most important policies for all associations?

One of the most important functions of an NFP Board is developing, implementing, and reviewing key policies. These are critical for volunteer Boards as they often act as a reference or endorsement of their values and culture.

Association Management is Changing

Working within a COVID-19 world has forced many association leaders to rethink how they will manage their organisation in the future. With changes to the way associations can run events, engage with members, and continue to offer value, it is important that all organisations are able to be flexible and adapt.

Discover the AES Difference

How we help membership based, not-for-profit associations now and into the future.