Manager, Accreditation and Professional Standards -EMDR Association of Australia

Contract/ Temp
$115,000 pro rata + superannuation

About Us: The EMDR Association of Australia (EMDRAA) is a professional association where EMDR practitioners and researchers set and monitor standards for clients' therapy and training therapists, ensuring the widest promotion of scientifically proven trauma healing.

EMDRAA supports members in reaching the highest levels of EMDR knowledge and skills by establishing and setting accreditation standards, delivering diverse education and learning opportunities, and supporting research, grants, and prizes.

Position Purpose: The Accreditation and Professional Standards Manager is pivotal in guiding members through a seamless and supportive accreditation journey. This position ensures members have access to the essential information, tools, and resources they need to meet and maintain high professional standards. It also actively shapes the accreditation process to be efficient, accessible, and growth-oriented. By overseeing the creation and implementation of these processes, the manager fosters an environment where professional development thrives. In addition, this role is critical in managing complaints while closely collaborating with organisational governance to address and mitigate risks proactively.

What we offer:

• Remote, flexible workplace
• NFP Salary Packaging 
• Additional gifted leave days
• Supportive work environment
• 12-month contract

Duties include but are not limited to:

Accreditation

• Develop, implement and manage the end-to-end accreditation operations, ensuring quality outcomes and achieving organisational objectives.
• Maintain high-quality data and records for all accreditation-related activities, including timelines, actions, and outcomes.
• Provide expertise for accreditation requirements, including program design, policies, operations, implementation, monitoring, evaluation and quality improvements.

Complaints

• Manage and maintain a comprehensive complaints management system, including receiving and documenting complaints in a timely and confidential manner.
• Apply the appropriate policies to implement corrective and preventive actions effectively.
• Coordinate with the relevant committees and the CEO to resolve complaints efficiently.

Professional Standards

• Through communication outreach initiatives, we aim to promote the adoption, implementation, and adherence of EMDRAA policies across the membership. 
• Foster a culture of transparency and accountability. 
• Support EMDRAA and the Marketing and Events Coordinator in successfully delivering the annual conference. 

Selection Criteria:

• Proven experience developing, reviewing, and implementing accreditation policies, processes, and requirements, ideally within the health and/or education sectors.
• Strong relationship management skills, fostering productive collaboration with both internal and external stakeholders, including committees, to achieve successful outcomes.
• Demonstrated complaints management experience, applying policy and processes for efficient resolution
• Excellent communication skills, with a track record of building and maintaining effective partnerships and overseeing stakeholder collaborative efforts.
• Advanced written communication abilities, including independently handling inquiries and producing high-quality papers, proposals, and reports with actionable recommendations.
• Exceptional organisational skills, excelling in time management, prioritisation, meeting deadlines, and consistently delivering top-tier results.
• Meticulous attention to detail, ensuring accuracy and precision in all tasks.
• Demonstrated analytical and critical thinking skills, with the ability to evaluate complex information and provide insightful solutions.

To apply:

Please submit your resume with a cover letter addressing the selection criteria above.

For any queries, a confidential discussion regarding this position, or the full position description, please contact ceo@emdraa.org

Please note that applications will be shortlisted during the advertising period.  The advertising period will cease if we receive suitable candidates during this time.  

Applicants must be Australian citizens, permanent residents, or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.