Member Experience and Systems Manager - Dietitians Australia

Member Experience and Systems Manager - Dietitians Australia

About the organisation:
Dietitians Australia is the peak industry body for dietetic and nutrition professionals, representing over 9,000 members in Australia and overseas. Their mission is to champion the professional nutrition and dietetic workforce to empower people and communities. They are the leading voice of nutrition and dietetics, committed to creating a diverse and inclusive environment where all staff are valued and respected.

About the role
As the Member Experience and Systems Manager, you will lead the development and optimisation of Dietitians Australia’s business systems and member experience capability. Operating at the intersection of technology, operations and member services, you will translate organisational priorities into system and process improvements that enable high-quality member engagement, efficient operations and data-informed decision-making. You will work closely with senior stakeholders to identify priorities, navigate trade-offs and provide considered advice that supports organisational performance.

Responsibilities:

• Lead the delivery of responsive and high-quality member care services for Dietitians Australia members.
• Oversee the annual membership renewal program and monitor membership trends, retention and engagement outcomes.
• Manage the full membership lifecycle including onboarding, renewals and retention processes.
• Oversee the administration and optimisation of business systems, including the organisation’s CRM (iMIS) and associated platforms.
• Work with internal teams to translate operational needs into system improvements and functional enhancements.
• Lead business analysis activities to improve processes, systems and operational efficiency.
• Ensure the integrity, accuracy and effective use of organisational data to support reporting and decision-making.
• Manage relationships with system vendors and service providers, ensuring reliable system performance.
• Lead and develop the Business Systems and Member Care team, fostering a high-performing and service-focused culture.
• Contribute to organisational planning and deliver key initiatives aligned with the Annual Operational Plan

To be successful you will have:

• Demonstrated experience managing CRM platforms or business systems within a service-based or membership organisation.
• Must have experience leading membership operations, customer service or member support functions.
• Strong business analysis and process improvement capability.
• Experience managing organisational data and reporting to support decision-making.
• Ability to translate technical concepts into practical operational improvements.
• Strong organisational, project management and stakeholder engagement skills.
• Demonstrated leadership and team management experience.

Highly desirable:

• Experience with iMIS or a similar association management or CRM system.
• Experience working within a professional association, membership organisation or not-for-profit environment.
• Background in information management, digital systems, service design or operational improvement.
• Relevant tertiary qualifications in business, information management, digital systems, service management or a related discipline (or equivalent professional experience)

Why join Dietitians Australia?

• Purpose-driven organisation with national impact
• Hybrid working arrangements
• Supportive, collaborative and values-led culture
• Additional 6 days of paid leave each year, supporting better work-life balance

If you are a collaborative and strategic leader ready to make an impact, we would love to hear from you. Apply now to join Dietitians Australia and help shape a seamless, high-quality member experience while driving operational excellence.

To apply, please submit your CV via Seek, along with a cover letter outlining your relevant experience and interest in the role. Alternatively, if you have any further questions please email Savannah on savannah.spence@beaumontpeople.com.au or call 07 5615 0037. Applications will be reviewed immediately. 
 
At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way.  We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.

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