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About VACC – You’re in good hands
Based in Melbourne Australia, the Victorian Automotive Chamber of Commerce (VACC) is an automotive industry employer association that protects and promotes the interests of its members through advocacy initiatives and the provision of automotive industry products and services.
Founded in 1918, VACC today provides its members with access to a suite of support measures that assist them in running modern automotive businesses. These includes access to Australia’s largest automotive technical library, automotive-specific advice and assistance in human resources, workplace relations, OHS&E regulation training and compliance. VACC also employs more than 500 automotive apprentices through its group apprenticeship scheme facilitating placement with host employers in the industry.
About the Role
At VACC, we proudly represent and support one of Victoria’s most important industries. This senior level leadership opportunity will play a pivotal role in strengthening the member experience, driving commercial growth, and leading the teams responsible for Member Services, Technical Advisory Support, MotorTech product performance and Commercial Sales.
Reporting to the Executive Manager, Membership & Training, you will oversee the end to end member journey, optimise service delivery, and lead the customer service, technical advisory and product support teams to deliver high quality, consistent experiences. You will also drive commercial initiatives that enhance subscription growth, product uptake and member value.
Key Responsibilities
About You
You are a strategic, member focused leader who knows how to deliver great service while driving growth across product, support and commercial areas. You bring strong people leadership capability and a commitment to creating a seamless, value driven member and customer experience that supports VACC’s overall growth and service objectives.
You will bring:
Why Choose us?
At VACC, we are building a high-performance culture and currently have a career defining opportunity for the right applicant to join an industry leading employer association.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our members and for each other.
The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:
How to Apply
If this is the challenge you’ve been waiting for, then click the “Apply for this job” button now. Submit your CV and tell us what you can do!
No agency applications please.
VACC is an Equal Opportunity Employer.
What kept associations running ten years ago will not carry them through the next five. Four decisions now separate the boards that adapt from the ones that run out of options.
The association sector is in the middle of a leadership handover.
Across Australia and New Zealand, CEOs and Executive Directors are moving on. Some are retiring. Some have gone to larger organisations.
Some have left because the relationship with their Board ran out of puff. The reasons vary, but the movement is noticeable, and Boards are
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The encouraging part is the calibre of the people coming in. Many are genuinely well suited to the job — capable executives with strong
records behind them. A good number are stepping into an association CEO role for the first time.
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How we help membership based, not-for-profit associations now and into the future.
