MEET THE TEAM - ASSOCIATION MANAGEMENT PROFESSIONALS
Our team features experienced and decorated leaders from the not-for-profit sector, with their experience, your association can not only improve but thrive.
NICK KOERBIN (FSAE)
With over 30 years of management expertise, Executive Director and Founder of AES, Nick Koerbin is one of the most experienced NFP leaders in Australia. He has held positions as the CEO of Materials Australia, the National Parts Code, Master Painters Australia Ltd well as General Manager positions in the Institute of Insurance, Australian Quality Council, the Financial Planning Association, the Australian Human Resources Institute, and the Furniture Industry Association of Australia.
Nick created AES with a vision of creating a set of management practices that could be consistently followed to ensure success. Over his 30 years in the industry, he noticed that inconsistent management practices often impeded delivery of services to members, which in turn created issues with membership renewal.
By establishing AES and creating the NFP Association Best Practice Self-Assessment, Nick has been able to assist leaders in becoming more confident and informed decision makers so that they can create more effective strategies and implementation plans.
Nick holds a Bachelor of Arts and a Graduate Diploma in Management. In addition to his fellowship of the Quality Society of Australasia, he is also a former board director, state president a fellow of the Australasian Society of Association Executives and member of the American Society of Association Execuitves.
He is the author of the ‘Quality Journey’, a publication that has become one of the most valuable documents for any businesses that are seeking to implement Quality Management principles. He is also the author of "Organisational Culture & Change" a resource now used by tertiary students undertaking qualifications in business managment. Nick is called upon by organistions looking to grow and propser and has a track record in facilitating organisation change for success
Lisa is a very experienced association administrator with a demonstrated history of working in the non-profit organisation management. Skilled in providing Executive and Board support. Lisa is experienced in managing committees and board with strengths in finance management including Accounts Payable and Receivable, Budgeting and Bank Reconciliation. Previous experience in member engagement, database management and business operations. Strong administrative professional with Diplomas of Management and Business Administration. Lisa experience includes being Executive Officer - Australian Dental Association ( Vic & Tas) and a number of years as the main admin support to The Crane Industry Council of Australia
Membership & Events Manager
Mersine is a very experienced membership and business development professional who has worked for some prominent member-based associations. These include: national membership manager for the Australian Retailers Association, Victorian Automobile Chamber of Commerce (VACC), Royal Automobile Club of Victoria (RACV) and Frontline Stores whose members are small retailers based throughout Australia.
Mersine is skilled in building relationships with members, securing new members and developing and implementing campaigns to grow membership and secure sponsorship. Mersine has significant experience managing member and contact service centres including Team Leader for the RACV Emergency Road Side Assist, Westpac Customer Service Centre and National Communication Exchange the national call centre for the deaf and hearing impaired.
Mersine has formal qualifications in Business and Accounting and assists AES clients to develop and implement their membership marketing and engagement campaigns.
Business Development Coordinator
Kim is a natural when interacting with members, clients and stakeholders. She works closely with several of our clients and members ensuring that they receive the support and advice they need to successfully manage their association or not for profit. She is continually on the look-out for ways to improve processes and procedures, both within AES and in the businesses of our clients. Kim’s strong problem-solving and creative abilities, combined with her cheerful disposition and enthusiastic nature make her a real asset, not only to AES but to all our clients’ businesses.
Prior to joining AES, Kim ran her own business for 10 years. In this role, Kim was responsible for all facets of business management and administration, including marketing, sales, finance, budgeting, taxation, occupational health and safety, human resources, business development and customer service.
Kim also gained extensive experience in her six year role as a Customer Service Supervisor for a major events and exhibtion company during that time Kim provided a range of customer-centric services including resolving queries and complaints, managing inbound and outbound calls, and monitoring customer delivery progress. She also collaborated with a range of stakeholders, particularly when devising and implementing new processes and procedures and delivering monthly reports.
SARASI DE SILVA
Sarasi provides accounting and bookkeeping services to AES clients and manages the finances and preparing all the required financial reports. Sarasi is experienced working within a membership-based association, competent in the application of MYOB and XERO, and is proficient in all aspects of accounts management.
Sarasi has a disciplined approach to managing the finances for associations and applies a professional approach to resolving account queries and collecting outstanding money in a timely manner. She works closely with client accountants to manage the BAS and facilitate the annual audit process.
Finance and member information data is often shared across systems. To ensure efficiency and productivity Sarasi is also experienced working with a range of membership database systems thus ensuring that data is accurate and up to date.
Sarasi is also proficient at managing annual membership renewals, reporting and subscriptions and working closely with the team to ensure that all debtors are managed, and any finance risk issues are highlighted.
Membership, Administration & Events
Anne is one of Australia 's most experienced asociation professionals in Australia. Anne is motivated to find the best fit for organisations to give the best returns for time spent. She is able to liaise with various companies to gain financial sponsorship and partnerships to the mutual advantage of all parties.
Anne also has experience organising and assisting in the running of up to 30 conferences and seminars across Australia per year and helps with managing annual membership renewals, reporting and subscriptions and working closely with your team to ensure renewals are sent out one time and followed up.
Prior to working with us she was the Executive Officer for a national nursing specialty group, GENCA (Gastroenterological Nurses College of Australia) for 11 years. She also practiced as a registered nurse until 2009 and trained at the Royal Children’s Hospital in Flemington. Anne has high level skills in Governance, Membership Development, Conference design and managment and brings to the AES years of management experience.
Membership, Administration & Events
Along with her many skills, Helen brings a strong desire to help clients achieve their goals
With experience in Event Management, event coordination, administration, work with policies and procedures, sales and marketing and social media know-how she's a valuable addition to the team. Helen is part of our team that organises events and conferences for AES clients plus manages membership databases and websites
She has run her own successful online businesses and is looking forward to helping you retain existing members and grow your member base. For a number of years, Helen was part of the team managing Events and Administration for Motorcycling Australia. Helen has tertiary qualifciations in Event Management, Arts Marketing and Digital Design